We're sorry you're having trouble logging in.
If you haven’t already done so, logging in from a different device or browser could help to resolve any log in issues. For example, if you're using Safari, try using Google Chrome or Firefox.
Clearing your cache and cookies and then refreshing your browser can also help.
How do I clear my cache?
Here are instructions on how to do this on the following browsers:
- Google Chrome - https://support.google.com/accounts/answer/32050?hl=en
- Safari - https://clear-my-cache.com/apple-mac-os/safari.html
- Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Just so you’re aware, we’re currently experiencing difficulties with Internet Explorer.
Once you’ve cleared your ‘Cache’ and ‘Cookies’, you should be able to log in again.
Still having trouble?
Please select ‘Get in touch’ below and let us know what device and browser you're using and, if possible, please send us a screenshot of the error you're seeing.
Providing us with the time of when you experienced the issue is an added bonus and will help us investigate further. For example: “I was using Google Chrome at 5:00pm last night when [insert issue].”