If you’re not receiving the password reset emails, it may be worth checking your spam or junk folders as the emails may have been accidentally forwarded here.
Also, please make sure that the email address you are entering matches the email address that you registered with.
If you’re still not having any luck, please try re-setting your password from another device, or using another web browser.
If you’d like to try to reset your password again, try the steps below:
- Head to our website
- Enter your email address
- Click 'Reset', and we’ll send you an email that will help you to set up a new password.